Jobs in IT Helpdesk / Support

Help Desk

South Lyon, MI

Job Description: This position provides second level support of our client's web related inquiries from customers and members, providers, employer groups, agents, and prospective members. CRAs respond to telephone calls, emails, and other electronic requests from business partners, as well as internal and external users of our client's services. This position identifies, researches and analyzes…

Customer Support Specialist II

Farmington Hills, MI

Responsibilities: Work together with Customer Support Team to manage the flow of communication and inquiries from our customer base utilizing our customer management software Handle in-bound inquiries from customers, both via telephone and email Provide first/second tier technical support (password resets, website help, etc) Work with field sales team, billing, and compliance departments as needed…

Customer Support Specialist

Farmington Hills, MI

Responsibilities: Work together with Customer Support Team to manage the flow of communication and inquiries from our customer base utilizing our customer management software Handle in-bound inquiries from customers, both via telephone and email Provide first/second tier technical support (password resets, website help, etc) Work with field sales team, billing, and compliance departments as needed…

Implementation Specialist

Farmington Hills, MI

Responsibilities Manage the implementation of new and existing clients from beginning-to-end Partners with management and team to determine training needs for internal and external clients. Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software. Act as the…

Set Up Specialist

Farmington Hills, MI

Responsibilities Manage the setup of new and existing clients from beginning-to-end Timely execution of client setups Partners with management and team to determine needs for internal and external clients. Follow installation and setup standards, project plans, and related documentation to ensure a high level of success during the setup process. Follow up with 3rd Party…