Windows Conversion – IT Tech

The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team. Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams.

One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred. Basic account management skills and knowledge in regards to the creation, modification and termination of user accounts across multiple platforms.

HS Diploma or equivalent. Associates or Bachelors degree or 1-2 years of vocational technical training preferred, along with Information Technology / Support industry certifications. ITIL certification highly preferred.

Category IT Helpdesk / Support

Function Information Technology

Req ID JN -102019-112822