Technical Support Specialist

Responsibilities:

  • Handling customer technical support cases through phone and email submission
  • Updating the company website with tech tips, brief documents or video tutorials
  • Evaluating system potential through assessing compatibility of new programs with existing programs
  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
  • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
  • Maintain client confidence by continually furthering education on the Green Industry and software best practices
  • Preparing reference material for users by drafting operation instructions

Requirements:

  • At least three years of experience in software technical support
  • Experience with SQL
  • High school diploma required; technical certifications are a plus
  • A degree in computer science or a related field is preferred

Category IT Helpdesk / Support

Function Information Technology

Req ID JN -062020-114235