Operations Coordinator

Job Description:

  • Lead day-to-day execution with drivers, dispatcher, and call takers to execute the non-emergency medical transport business in the SE Michigan area
  • Communicate with dispatcher, driver, and customers to ensure on-time transportation of customers.
  • Primary interface/point of contact for Drivers within your defined region
  • Work with external and internal partners for local fleet, facilities, and equipment management and maintenance.
  • Assist with the development and implementation of driver policies and procedures.
  • Work with drivers on continuous improvement to drive improved customer experience, driver experience, and metrics.
  • Train drivers in all aspects of job function.
  • Become a regional master trainer / certified trainer for key training activity.
  • Set driver’s hours to support the following day’s runs/schedule.
  • Communicate drivers scheduled hours for the following day on a daily and timely basis.
  • Ensure appropriate driver staffing levels. Hire as required.
  • Monitor and react in real time to the status of the schedule and ongoing performance to metrics.
  • Ensure the daily manifest and activities are properly updated, recorded, and provided to the team.
  • Fill in for drivers occasionally.

Requirements:

  • Prior supervisory experience preferred (Proven experience)
  • NEMT related experience (supervisor, driver, or dispatching), delivery service experience, MP&L/routing/expediting or manufacturing processes experience required.
  • Detail oriented and organized.
  • MS Excel proficiency.
  • Ability to work with custom software systems provided for dispatching & routing.
  • Fast learner, mindset for efficiency, accuracy and trustworthiness.
  • Ability to communicate clearly and accurately.
  • Professional and courteous communication, team leader.
  • Enjoy working with people in a fast-paced environment to find real time solutions.
  • Proficiency...