Engineering Technician

The Level 2 Technician will install and configure new hardware and software, and provide technical support to users and customers. Level 2 support can be in the IT Office or at the user’s location. Large scale deployment and configuration of new hardware experience required.

Essential Duties and Responsibilities:

• Provide Level 2 technical support on Computers and workstations.

• Implement and support of new hardware and software.

• Implement and support of corporate standard software.

• Provide hardware support of standard computer equipment including printers and scanners.

• Provide technical support to users and customers on computers and software.

• Perform other duties as assigned.

Education and Experience (required):

• Associate degree and CompTia A+ certification or equivalent experience

• Large scale hardware deployment and project management

• Minimum of 5 years of work experience within Information Technology

• Must be a U.S. citizen or U.S. lawful permanent resident allowing for International Traffic in Arms Regulations (ITAR) compliance.

 

Skills, Knowledge and Abilities (required):

• Be able to answer calls from users and troubleshoot issues.

• Knowledge of Information Technology infrastructure including PCs, printers, telecommunication platforms, and server and network technology

• Ability to prioritize and execute tasks successfully in a high-pressure environment.

• Excellent oral and written communication skills including ability to interact effectively with customers, vendors, team members, and cross functional teams.

• Experience with MS Office programs; MS Word, MS Excel, and MS Outlook.

• Ability to configure and deploy: PCs, Servers and Network Equipment.

• Must...