Business Analyst

Engagement Description – Customer Service Performance oversight

Top 3 Required Skills/Experience –

• Microsoft Excel

• Data Analysis experience

• Ability to manage multiple resources to resolve issues

Required Skills/Experience – The rest of the required skills/experience. Include:

• Microsoft Office Suite: Word, Outlook, PowerPoint

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Experience with call center performance management

• Experience with Medicare Advantage/CMS guidelines

• Experience with vendor/client relationships

Education/Certifications – Include:

• Associates or Bachelor’s degree preferred

Category Analyst

Function Information Technology

Req ID JN -092022-118700